Order Policy

Build Process & Timeline

Each WatchSurgeon timepiece is custom-built using new aftermarket parts and genuine Seiko movements. Once your order is confirmed, we carefully source every required component, complete the hand assembly, and perform final quality checks prior to dispatch.

Please allow approximately 8–10 business days from order confirmation to delivery. Shipping is handled via ACS or DHL, depending on the destination country. While delays are uncommon, courier transit times may occasionally vary due to factors outside of our control. We truly appreciate your patience and understanding, and we remain committed to delivering every timepiece to the highest standard.

Shipping & Tracking
All orders are securely shipped with tracking. Once your watch is assembled and tested, tracking information will be provided.
We currently ship across the European Union.

Returns & Cancellations:

If your purchase is a standard / non-personalised item, you have the right to withdraw from the contract within 14 days of delivery.

To exercise this right, email us at watchsurgeonmods@gmail.com with your order number and a clear statement that you wish to withdraw. You must then return the item within 14 days of notifying us.

Warranty & Support
Every watch includes a 1 year limited guarantee, covering mechanical issues not caused by impact, misuse, or water damage.
If you have any concerns regarding your order, you may contact us at watchsurgeonmods@gmail.com or via Instagram at @watchsurgeoncy.

Water Resistance Disclaimer
Although some WatchSurgeon timepieces may feature basic water resistance (e.g., 5 ATM — splash and rain resistant only), they are not suitable for swimming, showering, or immersion. Unless we explicitly state otherwise, assume the watch is not designed for intense water exposure.
Water damage is excluded from warranty coverage.

Brand Transparency
WatchSurgeon creates custom timepieces inspired by iconic designs, using Seiko movements and premium aftermarket components.
We are not affiliated with Seiko or any other watch brand.