Shipping policy
Shipping Policy
At WatchSurgeon, we are committed to delivering your custom timepiece with precision, care, and efficiency. Our process is designed to ensure every watch meets our highest standards of quality and craftsmanship. Here is what you can expect:
Timeline
The entire process, from sourcing premium parts to assembly, testing, and delivery, takes approximately 10 business days. This timeline allows us to:
- Source Premium Components: We work exclusively with trusted suppliers to secure the finest parts for your custom design.
- Meticulous Assembly: Our expert watchmakers bring your vision to life with precision and attention to detail.
- Quality Testing: Each timepiece undergoes rigorous testing to ensure it meets our exceptional standards before it leaves our workshop.
- Secure Shipping: Your watch will be carefully packaged and shipped to your specified destination.
Shipping Details
- Shipping Providers: We partner with reliable courier services to ensure timely and safe delivery..
- Delivery Locations: We are currently offering shipping to all countries within the EU
- Costs: Shipping fees will be calculated at checkout and are based on your location.
Important Notes
- Processing Time: The 10-business-day timeline begins once your order details and payment are confirmed.
- Customs and Duties: For international orders, any applicable customs duties or taxes are the responsibility of the recipient.
- Delays: While we strive to meet our timelines, unforeseen delays in sourcing or shipping may occasionally occur. Should this happen, we will keep you informed every step of the way.
We take pride in delivering not just a watch, but an exceptional experience tailored to you. Thank you for choosing WatchSurgeon to craft your custom timepiece.